We stand behind the quality and condition of our products, ensuring they are accurately represented on our website and arrive in excellent condition, with manufacturers’ seals intact and ample time to expiry.

Damaged Items

While we take utmost care in packaging to prevent damage during transit, the shipping process and handling are beyond our control. If your item arrives damaged, please contact our Customer Services Team immediately. Providing a photograph of the damaged item or package will expedite the resolution process.

Returns Policy Update

Effective [Date], we no longer accept returns. Medications cannot be re-dispensed.

As a registered pharmacy sourcing medicines exclusively through registered pharmaceutical wholesalers and manufacturers, we prioritize the security of our supply chain. However, recent safety concerns have led us to reevaluate our return policy.

Storage Conditions:

Ensuring compliance with necessary storage conditions during transit is challenging.

Policy Adjustment

In consideration of customer safety, we have decided to withdraw our return policy based on advice from regulatory authorities. We apologize for any inconvenience caused.

Refund Disclaimer

We regret to inform you that we cannot issue refunds. Please responsibly dispose of any unused or unwanted medication. When placing an order, choose your medications carefully, considering your needs and preferences.

We appreciate your understanding as we implement best practices to manage our pharmacy, prioritizing the well-being and safety of our valued customers.

If you have any questions or concerns, please contact our Customer Services Team at [contact@medicinesorder.com].